// LEGAL
This Privacy Policy explains how telur44 collects, uses, stores, and protects the personal data of its Members in connection with the telur44 platform at telur44.net. Please read this Policy carefully before registering or continuing to use the platform.
1.1 telur44 ("telur44", "we", "us", "our") is committed to protecting the personal data of all individuals who access or use the telur44 platform at telur44.net ("Platform"). This Privacy Policy ("Policy") sets out the basis on which personal data we collect from you, or that you provide to us, will be processed.
1.2 This Policy applies to all current and former Members of telur44, as well as to visitors who browse telur44.net without registering. It covers personal data collected through our website, our customer support channels, and any other means through which you interact with telur44.
1.3 By accessing the Platform or creating a telur44 account, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must cease using the Platform immediately.
telur44 processes personal data in accordance with applicable data protection laws and the requirements of our international gaming authority licensing obligations. We do not sell personal data to third parties for commercial purposes.
2.1 telur44 collects the following categories of personal data, depending on the nature of your interaction with the Platform:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, gender, IC / MyKad number (for KYC) | Provided by you at registration or verification |
| Contact Data | Email address, phone number, residential address | Provided by you at registration or in support correspondence |
| Financial Data | Payment method details (e.g. last 4 digits of card, e-wallet IDs), transaction history, deposit and withdrawal records | Generated through your use of the telur44 cashier |
| Gaming Data | Bet history, game session logs, wins/losses, bonus usage, responsible gaming settings | Generated through your gameplay activity on telur44 |
| Technical Data | IP address, browser type, device type, operating system, session duration, login timestamps | Collected automatically when you access the Platform |
| Communications Data | Records of live chat, email, and support ticket correspondence | Generated when you contact telur44 support |
2.2 telur44 does not knowingly collect sensitive personal data (such as racial or ethnic origin, political opinions, or health information) unless required for specific responsible gaming or regulatory compliance purposes, in which case your explicit consent will be sought.
3.1 telur44 processes your personal data for the following purposes:
4.1 telur44 processes your personal data on the following legal bases:
5.1 telur44 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary for the purposes described in this Policy:
5.2 All third parties with whom telur44 shares personal data are required to maintain appropriate security standards and to use such data only for the specified purpose.
6.1 telur44.net uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage. The following types of cookies are used:
6.2 You may control non-essential cookies through your browser settings. Disabling cookies may impair some functionality of the Platform.
7.1 telur44 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting, and reporting requirements.
7.2 Account data is retained for the duration of your membership with telur44 and for a period of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
7.3 Gaming transaction records are retained for a minimum of five (5) years from the date of each transaction. Communications and support records are retained for three (3) years from the date of correspondence.
7.4 Where personal data is no longer required, telur44 will securely delete or anonymise it in accordance with industry-standard data destruction procedures.
8.1 telur44 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
8.2 While telur44 takes all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for maintaining the security of your telur44 login credentials and for notifying us immediately of any suspected unauthorised account access.
9.1 Subject to applicable law, you may have the following rights in relation to your personal data held by telur44:
9.2 To exercise any of these rights, please contact the telur44 Data Protection team. Requests will be acknowledged within five (5) business days and actioned within 30 days, subject to identity verification requirements.
10.1 The telur44 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If telur44 becomes aware that personal data has been collected from a person under 21, such data will be immediately deleted and the associated account will be closed.
10.2 If you believe that a minor has registered on the telur44 Platform, please contact our support team at [email protected] immediately.
11.1 telur44 may transfer your personal data to servers or service providers located outside Malaysia, including in jurisdictions where telur44's gaming licence is held and where cloud infrastructure providers are based.
11.2 Where personal data is transferred internationally, telur44 ensures that appropriate safeguards are in place, including contractual clauses requiring receiving parties to maintain data protection standards equivalent to those applicable under this Policy.
12.1 telur44 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to Members via the Platform or by email to your registered address. The effective date at the top of this Policy will be updated with each revision.
12.2 Your continued use of the telur44 Platform following notification of any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to how telur44 handles your personal data, please contact our support team:
Support & Data Enquiries: [email protected]
Platform: telur44.net
Email addresses and contact details above are displayed as plain text only. They are not clickable links.
Six layers of data protection in place for every telur44 Member across Malaysia.
All data transmitted between your device and telur44.net is encrypted end-to-end using the same SSL standard deployed by Malaysian banks for online banking. Your credentials and financial data never travel in plain text.
telur44 does not sell personal data to third parties for advertising or commercial purposes. Data shared with partners — payment processors, game studios, KYC providers — is strictly limited to what is operationally necessary.
telur44 operates under international gaming authority licensing and processes personal data in accordance with KYC and AML obligations. Data handling is subject to independent compliance review.
Access, correct, delete, or export your personal data by contacting the telur44 support team. Requests are actioned within 30 days. Marketing opt-outs take effect immediately via your account settings.
Enable 2FA on your telur44 account for an additional layer of protection against unauthorised access. Available to all Members via account settings — takes under a minute to activate.
When personal data is no longer required, telur44 applies industry-standard secure deletion procedures. We do not retain data beyond our legal obligations — and we are transparent about exactly how long each data category is kept.
Log in to your telur44 account to manage your privacy settings, review your data, or update your communication preferences — all from one dashboard.
21+ Accounts are strictly for adults aged 21 and above. See our Terms & Conditions and Responsible Gaming pages for full details.